AI Customer Service
Email replies drafted by AI from your own knowledge base
Your teams answer the same customer and prospect questions every day — availability, pricing, lead times, order status. We set up an assistant that prepares a draft reply from your own knowledge base: your team reviews, adjusts and sends. Answers go out faster, with the right content, in your company’s voice.
How it works
A draft ready for review — never sent without human approval.
An email arrives
A customer or prospect question lands in your inbox: the assistant identifies the topic and the type of request.
Search in your knowledge base
The reply is built from a knowledge base created for the project — your products, your terms, your website — queried through RAG, plus your proven email templates.
Draft in your inbox
The draft appears directly in the mailbox, ready to review — with the right information and your company’s tone.
Review and send
Your team adjusts if needed and sends. They keep control of every message — the assistant saves time, it never speaks in your place.
Measured results
saved at minimum on every reply
of outgoing emails approved by a human
A knowledge base you own
We build the base from your real content — website, catalogues, commercial terms, past replies — and it remains yours. It can then power other uses: a website chatbot, internal help, onboarding of newcomers.
Your tools, not ours
This solution runs in production in the Google ecosystem — Gmail, Google AI Studio — orchestrated by n8n and Voiceflow, with the WordPress site as the knowledge source. It transposes to Microsoft 365 (Outlook, Power Automate). That is our independence in practice: we assemble the best stack for your context, not a vendor’s.
How many emails do your teams handle every day?
Let’s talk for 30 minutes: we will assess the realistic gain for your volume and your tools.